FAQ
Sizing and fit
What sizes do you carry?
Sizes vary by style. The sizes available for any given item are shown on its product page.
How do I know it will fit?
Where the manufacturer supplies per-size measurements, the listing carries them. Sizes otherwise follow the manufacturer’s chart, which can run smaller than standard US sizing. The most reliable way to choose is to lay flat something you already own and like the fit of, measure it, and compare those numbers to the ones on the product page. If you are between sizes, email us before ordering.
The color looks different on my screen.
Screens vary, and fabric photographs differently under different lighting. We photograph as accurately as we can, but slight variation between the image and the garment is possible. If an item is not the color you expected, it is covered by our 30-day return policy.
Shipping
What does shipping cost?
Shipping is a flat $7.99. Orders containing two or more items ship free, applied automatically at checkout with no code needed.
How long will my order take?
Orders are processed within 1 to 2 business days, and estimated delivery after that is 5 to 10 business days.
Will I get tracking?
Yes. Every order ships tracked, and the number is emailed when your order leaves the warehouse. Allow 2 to 5 business days for tracking to begin updating. You can also check your order on our Track Your Order page.
Where do you ship?
We ship within the United States only, including all 50 states. We do not currently ship to any other country.
What if my package is lost or delayed?
If tracking has not updated in more than 7 business days, or shows the package as delivered when you have not received it, contact us with your order number. We will open a trace with the carrier and keep you updated until it is resolved.
Returns and refunds
What is your return policy?
You may request a return within 30 days of delivery. Items must be unworn, unwashed and returned with all original tags attached. Full details are in our Return and Refund Policy.
How do I start a return?
Contact us with your order number and the reason for the return, and we will send return instructions. Please wait for instructions before sending anything back.
Who pays for return shipping?
For change-of-mind returns, you do. If the item arrived damaged, defective or incorrect, we cover it.
Can I exchange an item?
The fastest route is to return the original for a refund and place a new order for the size or color you want.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5 to 10 business days.
Orders and payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards, plus Apple Pay, Google Pay and PayPal. The full list of methods available to you is shown at checkout. Prices are in USD.
Can I change or cancel my order?
Contact us as soon as possible after ordering. We will do our best to help, but once an order has shipped it cannot be changed.
I entered the wrong address.
Contact us straight away. We cannot be responsible for orders sent to an incorrectly entered address, but if the order has not shipped yet we can usually fix it.
Contact
How do I reach a person?
Email shops@amorabeautylab.com or call (316) 670-0170, Monday to Friday, 9:00 AM to 5:00 PM CST. We reply within 24 hours on business days. Including your order number helps us answer faster.