Refund policy

Last updated: September 23, 2026

30-day returns
If you are not happy with your order, you may request a return within 30 days of delivery.

Condition of returned items
To be eligible for a return, items must be unworn, unwashed, free of odors, marks and pet hair, and returned with all original tags still attached and in their original packaging.

Items we cannot accept
- Intimates, bodysuits, swimwear and hosiery, for hygiene reasons, unless they arrive damaged, defective or incorrect.
- Pierced jewelry, for hygiene reasons.
- Gift cards.
- Items marked Final Sale.

Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will arrange a free replacement or a full refund at no cost to you.

How to start a return
Reach out through our Contact page with your order number and the reason for the return. We will respond with return instructions. Please do not send items back before receiving instructions.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective or incorrect items, we cover return shipping.

Exchanges
If you need a different size or color, the fastest way is to return the original item for a refund and place a new order for the one you want.

Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable.

Questions
Email shops@amorabeautylab.com or call (316) 670-0170, Monday to Friday, 9:00 AM to 5:00 PM CST.